Jan Ondrus, Jean-Sébastien Monzani, Yves Pigneur
Proceedings of the 12th Americas Conference on Information Systems (AMCIS 2006), 4-6 Aug 2006, Acapulco, México.
Publication year: 2006

The basic premise of this paper is that a multi-actor multi-criteria decision-making approach, supported by a highly-visual tool, is a strong candidate for assisting technology assessment and forecast. The analysis should involve multiple actors from different industries and embed various perspectives in order to have a more complete picture of the technology environment. To support this activity, we designed a GDSS that facilitates interaction with experts during the elicitation of preferences.Moreover, emphasis was placed on enhancing visualization of the input data and outcomes, which could be highly appreciated when conducting a distributed and unsynchronized Delphi study. In this paper we illustrate the application of this tool in the context of the Swiss mobile payment industry.